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Privacy Policy

Effective date: October 10, 2026 · Last updated: October 10, 2026

Remindon ("Remindon", "we", "us", or "our") provides a document reminder and management service that helps you keep track of important documents, their expiry or renewal dates, and related tasks. This Privacy Policy explains what information we collect, how we use and protect it, who we share it with, and the choices and rights you have. By creating an account or otherwise using Remindon (the "Service") — through our mobile app or our website at app.remindon.com — you agree to the collection and use of information as described here.

1. Information we collect

We collect the following categories of information:

  • Account information: name, email address, and password (stored in hashed form). If you sign in with Google, we receive the profile details Google shares with us.
  • Document content and metadata: the files you upload (which may include identity documents, licences, certificates, insurance policies, contracts, or other personal documents), along with the details you attach to them such as document numbers, holder names, categories, issue and expiry dates, notes, and tags. This includes documents you send us by email to your family's Remindon address, or as photos on WhatsApp from a number you've linked.
  • People in your family: the profiles you add for family members — such as names, relationships, dates of birth and photos — and, if you choose to fill it in, an emergency card with details such as blood group, allergies, medical conditions and emergency contacts.
  • Tasks: the tasks you create, their schedules, checklists and notes, who they are assigned to, and any photos or PDFs you attach to them. If you speak a task, your phone's own speech recognition service turns it into text before it reaches us.
  • Organizational data: the Smart Folders, Document Checklists, reminder rules and settings you create, and how documents are matched to them.
  • Reminder contact details: if you turn on WhatsApp reminders, your WhatsApp phone number; if you use our app, a notification token that lets us send push notifications to your device.
  • Sharing activity: details about links you create to share documents, including the access settings you choose (expiry, password, watermark, download permissions) and basic access logs for those links.
  • Security data: if you use two-step sign-in, the information needed to verify it; records of sign-ins (such as time, device and approximate location from the IP address) used for sign-in alerts and your activity log; and, if you use end-to-end encryption, the public keys of the devices you let in.
  • Payment information: your plan, billing history and the status of your payments. Card and bank details are entered with our payment providers and are not stored by us (see Payments).
  • Usage and device data: log data such as IP address, browser or app version, device type, pages viewed, and timestamps, collected automatically when you use the Service.
  • Communications: messages you send us (e.g. support requests), ratings you give, and records of the notifications we send you.

2. How we use your information

We use the information we collect to:

  • Provide the Service, including storing your documents and tasks, and reminding you about expiry dates, renewals and tasks through the channels you choose (see Reminders);
  • Operate features you choose to use, such as Smart Folders, Document Checklists, travel checks, emergency cards, PDF downloads, and shareable document links;
  • Keep your account secure, including two-step sign-in, sign-in alerts, and detecting and preventing fraud, abuse, and unauthorized access;
  • Process payments and manage your subscription;
  • Respond to your support requests and communicate with you about your account or the Service;
  • Understand how the Service is used so we can maintain and improve it; and
  • Comply with legal obligations.

We do not sell your personal information or your documents, and we do not use them for advertising.

3. How we protect your documents

  • In transit: everything travels over encrypted connections (HTTPS/TLS). Our app only trusts the certificate authorities our servers use.
  • At rest: document images, photos, exports and sensitive details (such as document numbers, names, notes and emergency details) are encrypted on our servers, and on your phone.
  • Staff access: our support staff can see that a document exists and when it expires, but not its images, numbers, names or notes — including when they help you with your account.
  • Optional end-to-end encryption: a family can turn on end-to-end encryption. Documents' numbers, names, notes and photos, and people's emergency details, are then encrypted on your family's devices with keys we never have, so we cannot read them. We can still see what kind of document it is, whose it is, and its dates and country, so we can remind you. Each new device must be approved by someone already in the family, and you receive a recovery key. We never see your recovery key: if you lose it and every device, encrypted documents cannot be recovered by you or by us.
  • On the web: our website decrypts end-to-end encrypted documents in your browser, using code our servers send. A browser you let in keeps its keys until you lock it.

You can read exactly what we can and can't see on our security page. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

4. AI-assisted document processing

Remindon offers optional features that use artificial intelligence, provided by a third-party AI provider (Anthropic) on our behalf:

  • Reading a scan: when you ask us to read a document with AI, its pages are sent to our AI provider to extract details (such as names, numbers, dates or the document type) so we can pre-fill fields for you. You can instead read a scan on your phone, which keeps the pages on the device, or type the details yourself.
  • The assistant: when you ask the AI Assistant a question, it is sent to our AI provider with what it needs to answer — the types, owners and dates of your documents, and their details only if you allow it for that conversation.

These features only run when you use them. What is sent is used solely to return the result to you and is not kept by us afterwards. We do not use your documents to train AI models, and our AI provider processes data under terms that restrict its use to providing the requested output.

5. Reminders, notifications & calendar feeds

  • Email: reminders, a weekly digest and account emails are sent through our email delivery provider.
  • Push notifications: sent to our app through Google's Firebase Cloud Messaging.
  • WhatsApp: if you turn on WhatsApp reminders, we send them to your number through Meta's WhatsApp Business platform. You can turn them off at any time. If you link your number to send us documents on WhatsApp, the photos you send pass through Meta to us and are added to your family's Needs review; we keep only the photos, not the conversation. You can unlink the number at any time.
  • Calendar feed: if you subscribe to your calendar feed, your calendar app (for example Google Calendar or Apple Calendar) fetches your expiry dates and tasks from a private link. Anyone with that link can see what it contains, so keep it private; you can reset it at any time.
  • Private reminders: you can choose for these messages to say just "A document", without whose it is or what it is.

6. Document sharing links

Remindon lets you create links to share individual documents with others, and to choose settings such as an expiry, a password, a visible watermark, and whether the recipient can download the file. Anyone who has the link (and the password, if you set one) can view — and, depending on your settings, download — the shared document until the link expires or you revoke it. A link to an end-to-end encrypted document carries its own key in the part of the link browsers never send to a server, and the document is decrypted in the recipient's browser. You are responsible for deciding what to share and with whom, and for keeping any share password confidential.

7. Family accounts

On a family plan, the owner can invite others to the family and choose what each member may see and edit. Members can see the documents, tasks and people they have been given access to, and tasks can be assigned to them. If you add information about another person — such as a family member's documents or emergency details — you are responsible for having their permission, or the authority to do so on their behalf (for example, as a parent or guardian).

The owner can also choose emergency contacts. An emergency contact can ask for access; the owner is told and can refuse, and if they don't within the waiting period they chose, the contact can see the chosen people's documents, emergency cards and the owner's note, read-only, until the owner takes access back. End-to-end encrypted documents stay encrypted: the contact sees only what we can see.

8. Who we share information with

We share information only in the following circumstances:

  • Service providers who help us operate Remindon, under contracts that limit their use of your information to providing their service to us:
    • hosting and storage providers;
    • email delivery providers (for reminder and account emails, and for documents you email in);
    • Anthropic, for the AI features you choose to use;
    • Google (Firebase Cloud Messaging for push notifications, Google sign-in, and Google Play billing);
    • Meta (WhatsApp Business platform), if you turn on WhatsApp reminders or send us documents on WhatsApp; and
    • Razorpay and Google Play, to process payments.
  • Within your family: with the members of your family account, and with emergency contacts once they have access, as described in Family accounts.
  • At your direction: when you use the document sharing feature, with the recipients of the links you create.
  • Legal reasons: if required to comply with applicable law, regulation, legal process, or a valid governmental request, or to protect the rights, property, or safety of Remindon, our users, or others. Documents you have end-to-end encrypted cannot be read by us, and so cannot be disclosed by us in readable form.
  • Business transfers: if Remindon is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to this policy or a successor policy.

9. Payments

Paid plans and add-ons are paid through Google Play (on Android) or Razorpay (on the web), or by another method we agree with you. Your card or bank details are entered with those providers and are handled under their own privacy policies; we receive only what we need to manage your subscription, such as the plan, amount, status and a payment reference. We keep receipts and invoices as required by law.

10. Cookies & similar technologies

We use essential cookies (such as a session cookie) to keep you signed in and to protect the Service against cross-site request forgery. A browser you let in to open end-to-end encrypted documents stores its keys in that browser's storage. We do not use third-party advertising cookies or trackers.

11. Data retention & deletion

We retain your account information, documents and tasks for as long as your account is active, or as needed to provide the Service to you. You can delete individual documents, pages, tasks, share links and other data at any time from within the Service (see how to delete your data), or request deletion of your entire account — see how to delete your account for the steps and what happens to your data. Once confirmed, your account is deactivated immediately and permanently erased after a 30-day grace period, except where we are required to retain certain information to comply with legal obligations (such as payment records), resolve disputes, or enforce our agreements. Copies in our backups are kept for a limited period and then deleted. A device you remove from end-to-end encryption keeps anything it had already downloaded.

12. Your rights & choices

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you;
  • Correct inaccurate or incomplete information;
  • Delete your account, documents, and associated personal information;
  • Export a copy of your documents and data — you can do this at any time from your account settings; and
  • Object to, or ask us to restrict, certain processing of your information.

You can exercise most of these rights directly within the Service (for example, editing or deleting documents, turning reminder channels on or off, exporting your data, or deleting your account). For anything else, contact us using the details below.

13. Children's privacy

Remindon is not directed to children under 16, and we do not knowingly collect personal information directly from children under 16 without the involvement of a parent or guardian. Parents and guardians may add their children's documents and details to a family account, and are responsible for that information. If you believe a child has provided us with personal information without such involvement, please contact us and we will take steps to delete it.

14. International data transfers

Your information may be stored and processed in a country other than the one in which you live, including by the service providers listed above. Where we transfer information internationally, we take steps to ensure it receives an adequate level of protection in accordance with this Privacy Policy and applicable law.

15. Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email and/or through a notice within the Service before the changes take effect. The "Last updated" date at the top of this page indicates when this policy was last revised.

16. Contact us

If you have questions about this Privacy Policy or how we handle your information, contact us at support@remindon.com.